Please generate the repair order form by clicking on the "Create repair order form now" button and print out the PDF!
We wish you a Merry Christmas and a Happy New Year.
Our business will be closed on the following days: 24–28 December 2025, 31 December 2025–4 January 2026, and 6 January 2026. We will be open as usual on all other days. Thank you for your understanding!

Repair order form

1. General information
With * marked fields are mandatory fields.
Hint

You already have a customer account? Please log in, so that you can utilise all the benefits for your order - for example communication with technicians for example, communication with the technicians, saved data and the status overview of your repair.

No customer account?
No problem - you can continue without logging in and create your repair order.

Billing and delivery address
Different invoice address
Continue to machine/electronic part/defect
2. Details of machine/electronic part/defect
With * marked fields are mandatory fields.
The fault occurs *
The error also occurs in other machines *
Does the error also occur with a new part? *
Remaining characters: 600
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Continue to order processing
3. Order processing
With * marked fields are mandatory fields.

Express service *

Start of processing on the day of delivery
No express service possible for repairs at cost

* 30% express surcharge on the repair price

Standard service *

You can find the current processing start date at ilgenfritz.biz in the item description.
If part is not repairable *
return * Only standard shipping included in the warranty

Need to move faster?
Please contact us if you would like a faster return shipment. You can reach us by telephone at +49(0)9333 9041300.
Payment method *
Information on data protection and the General Terms and Conditions *
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Continue to summary
4. Summary
With * marked fields are mandatory fields.
General information
Your account with us

Granit customer number

Reference

VAT ID no.

Contact person

Your address
Phone

Email for status updates

Different invoice address
Email for invoices

Details of machine/electronic part/defect
Manufacturer

Machine (type)

Part designation

Chassis number

PTO equipment

Model year

Tyre radius

Operating hours

Engine control

The fault occurs

The error also occurs in other machines?

Does the error also occur with a new part?

Fault description/fault codes/notes

Order processing

Express Service*

Start of processing on the day of delivery
* 30% express surcharge on the repair price

Standard service

You can find the current processing start date at ilgenfritz.biz in the item description.

If part is not repairable

Return

Payment method

Offer before start of processing

Status updates by e-mail

Package details

Please note the following maximum package dimensions for collection: 70kg (weight) and 100 x 80 x 80 cm (L x W x H). Please state the dimensions without units.

Select pickup schedule

The time window for pickup must be at least 90 minutes.

Selected time slot: 12:00 - 16:00
Notes on the repair order form *

Our General Terms and Conditions apply.

If we do not reach an individual remuneration agreement with you in an individual case, we will provide the repair the repair service in accordance with Section 3. 2 of our GTC at the hourly rates offered by us.

Please check your entries. You can correct them by clicking the "Back" button at the bottom left.
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